Return Policy

Last updated:

1. Overview

At Goodstopunique, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products purchased from our website at https://goodstopunique.world and the process for requesting a return or refund.

This policy is provided in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and does not affect your statutory rights as a consumer in the United Kingdom.

2. Your Statutory Right to Cancel

Under the Consumer Contracts Regulations 2013, if you purchase products from our Website as a consumer, you have the right to cancel your order within 14 days from the day after you receive your goods (the "Cooling-Off Period"), without giving any reason.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., by email) before the Cooling-Off Period expires. You may use the contact details provided below.

3. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 14 days of the date you received the product.
  • The product must be in its original, unopened, and sealed packaging.
  • The product must not have been used, damaged, or tampered with.
  • The product must be returned with any original labels, seals, or packaging intact.

Due to health and hygiene regulations applicable to dietary supplements, we are unable to accept returns of opened or unsealed products unless the product is defective or not as described.

4. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened, used, or had their seals broken (unless defective).
  • Products returned after the 14-day Cooling-Off Period has expired.
  • Products that have been damaged due to misuse, improper storage, or neglect by the customer.

5. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us by email at managers@goodstopunique.world within 14 days of receiving your order.
  2. Include your order number, the product name, and the reason for the return in your email.
  3. We will respond with return instructions, including the return address and any reference numbers required.
  4. Package the product securely in its original packaging and send it to the address provided.

Please do not return products without first contacting us. Unsolicited returns may not be processed.

6. Return Shipping

Unless the product is defective, damaged upon arrival, or not as described, the cost of return shipping is the responsibility of the customer. We recommend using a tracked delivery service when returning products, as we cannot be responsible for items lost or damaged in transit.

If the return is due to a defect, an error on our part, or the product is not as described, we will cover the reasonable cost of return shipping.

7. Refund Process

Once we receive and inspect the returned product, we will notify you of the status of your refund by email.

  • If your return is approved, the refund will be processed within 14 days of receiving the returned item.
  • The refund will be issued to the original payment method used for the purchase.
  • Please allow additional time for your bank or payment provider to process the refund and reflect it in your account (typically 5–10 business days after processing).

We reserve the right to deduct a proportionate amount from the refund if the product shows signs of use, handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

8. Defective or Damaged Products

If you receive a product that is defective, damaged, or not as described, you are entitled to a full refund or replacement under the Consumer Rights Act 2015. Please contact us as soon as possible and provide:

  • Your order number.
  • A description of the defect or damage.
  • Photographs of the product and packaging, if applicable.

Under the Consumer Rights Act 2015, you have the following rights:

  • Within 30 days: You are entitled to a full refund if the product is faulty, not as described, or not fit for purpose.
  • After 30 days but within 6 months: You must give us the opportunity to repair or replace the product. If the repair or replacement is unsuccessful, you are entitled to a full refund.
  • After 6 months: You must prove the product was faulty at the time of delivery to be entitled to a repair, replacement, or refund.

9. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired product.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment method statement again.
  • Contact your bank or payment provider, as processing times may vary.
  • If you have done both and still have not received your refund, please contact us at managers@goodstopunique.world.

11. Changes to This Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Changes will not affect returns already initiated before the date of the change.

12. Your Statutory Rights

This Return Policy does not affect your statutory rights as a consumer under UK law, including but not limited to your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

13. Contact Us

If you have any questions about our Return Policy or wish to request a return, please contact us:

  • Email: managers@goodstopunique.world
  • Address: 100 Bishopsgate, London EC2N 4AG, United Kingdom